PRE-LAUNCH: Novaris is a private certification programme under formation. It is not a government regulator, does not authorise gambling, and is not yet issuing certificates.
NOVARISGAMING AUTHORITY

Player protection

Submit a complaint

First contact the operator and retain its response. Novaris may request evidence and share relevant details with the operator for investigation.

Privacy: your email and narrative are encrypted before database storage. Do not include passwords, full payment-card data, seed phrases or authentication codes.
Before submitting: keep copies of the operator's response and relevant transaction records. Evidence uploads are not accepted yet because an isolated malware-scanning pipeline is required first. Email notifications are not currently sent.
Include dates, amounts, the operator's case reference and the remedy requested.

Already submitted? Track your complaint securely.